Borkow VA Terms & Conditions

General Terms

Initial one-hour consultation is complimentary and is carried out by email, telephone or Skype.

I will provide service as mutually agreed. A signed contract is required before commencement of work. This indicates clients acceptance of the terms and conditions provided.

Final proofreading and checking of all work supplied are the responsibility of the Client and I do not accept liability or responsibility for the end use of any documents or materials produced or edited on behalf of the client.

Any errors must be reported within three days of receipt of completed work. Errors generated by Borkow VA will be rectified in my own time and at my expense but amendments or alterations requested by the Client thereafter will be charged at the standard hourly rate.

I reserve the right to reject any work which I believe to be unlawful or immoral.

Payment terms

First-time Clients will initially be invoiced after two weeks then all subsequent invoices will be at the frequency stated below.

Pay as you go (PAYG) plans are invoiced on the last working day of the month and can be paid by bank transfer. All time is logged and billed in 15-minute increments with a minimum booking of 1 hour. A full breakdown can be provided on request.

Monthly plans are payable by bank transfer and are invoiced in advance of work commencing and on the same calendar day each month thereafter.Hours booked must be utilised within the calendar month and do not roll over.

Projects quoted at a fixed price are payable by bank transfer in advance of work commencing. I agree to attend the Client’s or other premises for necessary meetings, the time spent and agreed reasonable expenses incurred to be reimbursed by the Client.

Billable time includes meetings outside of contracted hours and includes the writing and/or reading of correspondence sent by mail or email. All postage, printing and other stationery expenses bought on behalf of the Client’s business will be added to the invoice for reimbursement.

The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.

If the project is lengthy, the Freelancer may invoice periodically for completed stages. An additional fee or hourly rate may be requested if a fast turnaround is required. This will be discussed and approved by the Client before any work is undertaken.

Should ongoing project work be suspended or delayed through any default of the Client, the Freelancer shall be entitled to immediate payment for work already carried out and expenses incurred.

Unless agreed otherwise at the outset, payment will be made within 14 days of receipt of the Freelancers’ invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).

No further work will be undertaken once an invoice become overdue.

Data Protection and Insurance

I am registered with the Information Commissioner’s Office on the public register of data controllers under registration reference ZA278778. A copy of my registration certificate can be provided on request.

I have Professional Indemnity and Public Liability insurance with Hiscox Insurance Company Ltd. Evidence of my insurance can be provided on request.